Department Directory

Adult System of Care

Our adult system of care manages both mental health and substance use services for adults.

To learn more about our adult system of care, click here.


Adilen Cruz

Director of Adult System of Care
Phone: (786) 507-7459

Behavioral Health Services

Our behavioral health services department oversees all mental health and substance use services across our system.


Carol Caraballo

VP of Behavioral Health Services
Phone: (786) 507-7468

Care Coordination

Care Coordination is the systematic management of the System of Care to ensure that individuals with the highest level of need are being linked to community-based care and provided the appropriate supports to ensure that their treatment needs are properly addressed.


Adilen Cruz

Care Coordination Department Manager
Phone: (786) 507-7459

Children’s System of Care

Our children’s system of care manages both mental health and substance use services for children and youth.

Learn more about Children’s System of Care


Maria Guajardo

Children’s System of Care Manager
Phone: (305) 860-0637

Child Welfare Coordination

Ashley Wiggins

Child Welfare Integration Coordinator
Phone: (305) 858-3335


The Communications Department manages a variety of internal and external communications, marketing, social media, media relations, public relations, civic engagement and community relations opportunities.

If you are a provider and need a logo/branding review, please email


Carrie Ann Perez

Communications and Projects Consultant
Phone: (954) 483-7578

Continuous Quality Improvement (CQI)

Thriving Mind’s CQI team is committed to the development, implementation, and quality assurance of the network with priority given to those areas that impact individuals served and their families. 

To learn more, click here.


Joanna Cardwell

Phone: (786) 507-7455

Contracts and Procurement

Our contracts and procurement group manages all contracts with providers across our system and offers procurement opportunities to the providers.


Jessica Rodriguez

VP of Contract Management
Phone: (786) 507-7458

Executive Team

Our executive team consists of John Newcomer, M.D., president and CEO; Steven Zuckerman, Senior VP and CFO, and Laura Naredo, Senior VP and COO.

John W. Newcomer, M.D.

CEO and President
Phone: (305) 860-0653

Stephen Zuckerman

Senior VP and CFO
Phone: (305) 856-7542

Laura Naredo

Senior VP and COO
Phone: (305) 854-5836

Judy Hickson

Executive Assistant
Phone: (786) 235-7147


Our finance team is responsible for budgeting, funding allocations, accounts payable, invoice processing, and general accounting.


Jose Vempala

VP of Finance
Phone: (786) 507-7452


Thriving Mind’s Grants department develops resources, researches funding sources, and writes proposals to a variety of governmental entities and organizations. In addition, the Grants department prepares contract proposals in accordance with business goals and objectives, administers major contracts, and documents. Through its funding in partnership with the network providers, Thriving Mind functions as a liaison to federal and non-federal grantor agencies and subcontracting institutions.

The goal is to secure grants and external funding opportunities to implement, expand, and enhance services and activities that advance key priority areas identified in the Strategic Plan.


Thriving Mind’s Housing Coordinator and Housing Peer are committed to finding safe, affordable, stable housing for individuals with mental health and/or co-occurring diagnoses; Ensuring that these individuals receive the necessary support services to be successful in the community.


Fany Flores

Housing Coordinator
Phone: (786) 456-6468

Human Resources

Human Resources is responsible for providing financial, administrative, and clerical services, which includes processing and monitoring accounts payable, bank deposits and payroll. The Human Resources Coordinator administers a variety of human resources activities and programs, including those related to staffing, compensation, benefits ,training and workplace safety.


Julie Ortiz

Human Resources Coordinator
Phone: (305) 858-8776

Information Technology and Data Analytics



Johnny Guimaraes

VP of IT and Data Analytics
Phone: (305) 858-1332

Peer Services

Our Peer services team is available to assist the peer community to better serve our consumers.

To learn more about Thriving Mind’s Peer Services, click here.


Allison Schild

Peer Services Manager
Phone: 305-301-6203

Prevention System of Care

Thriving Mind South Florida provides Prevention of substance abuse and promotion of wellness (positive mental health) services in Miami-Dade and Monroe Counties as part of a continuum of behavioral health care for individuals and their families.

Prevention refers to the proactive approach to preclude, forestall, or impede the development of substance abuse or mental health related problems. These strategies focus on increasing public awareness and education, community-based processes, and incorporating evidence-based practices. The program’s services are designed to prevent the development of mental, emotional, and behavioral disorders, promoting a general health and well-being.

The vision of the Thriving Mind Prevention System of Care is to provide substance abuse prevention and wellness promotion services, raise awareness, foster collaboration, and enhance the efforts of community programs and coalitions for the enrichment of youth, families, and communities.


Lina Castellanos

Community and Systems Integrator and
Director of Prevention

Phone: (786) 507-7447

Research and Evaluation

Thriving Mind’s vision is that solid research and evaluation will help move behavioral health forward as a necessary and essential service for children, adults, families, and programs. Data is gathered at multiple levels and used to sustain programs and monitor fidelity. The team works with the network, community, and state partners to ensure measuring service provision for policy-relevant outcomes. The data-driven approach to manage funding to best meet the community’s needs. The evaluation data is used as a powerful tool for communicating with stakeholders.

Through the use of data collection, evaluation, and analysis strategies, Thriving Mind strives to:

  • Ensure financial strength and programmatic accountability to achieve performance outcomes and standards in the most cost effective and efficient manner possible
  • Identify gaps in services and specialized needs
  • Identify priority populations including, but not limited to criminal justice involved, child welfare involved, individuals served in need of trauma informed care, and co-occurring
  • Use the collection and analysis of data to improve the network and network provider compliance and when necessary incorporate improvements into action plans.