Continuous Quality Improvement

Thriving Mind’s Continuous Quality Improvement team is committed to the development, implementation, and quality assurance of the network with priority given to those areas that impact individuals served and their families. As such, SFBHN systematically monitors and evaluates subcontractor services with the aim of improving the process, outcome, and efficiency of integrated healthcare services delivered to consumers. Quality Assurance takes place through a variety of methods, including but not limited to:

  • Monitoring network providers for contract compliance
  • Investigate and trend complaints and incidents
  • Monitoring performance and outcome measures
  • Review of compliance and quality elements of each provider through the Provider Report Card
    Monitoring of a network provider’s ability to effectively and accurately execute evidence-based practices, emerging trends, and promising practices, such as, Integration of Primary and Behavioral Healthcare, Trauma Informed Care, Cultural and Linguistic Competence, and a Recovery Oriented System of Care
  • Evaluate network provider services through secret shoppers



Provider Incident Reporting

Incidents must be reported into the Incident Reporting and Analysis System (IRAS) within 24 hours of occurrence/discovery. Incidents that have an immediate impact on the health or safety of a consumer, has potential media impact, or involves employee-related incidents of criminal activity, must be reported immediately upon discovery to Joy Jowdy at 786-507-7445.

Helpful Downloads

Contacts for Continuous Quality Improvement

Joanna Cardwell

Vice President of Continuous Quality Improvement
Direct: 786-507-7455
Main: (305) 858-3335 Ext:7455
Fax: (305) 860-4869