Crisis Support

If you are experiencing a medical emergency or need to report a crime, please dial 911.

Emergency assistance is not available through this website

Tips for contacting 911

If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime or a description of injuries or symptoms being experienced by a person having a medical emergency.

Tell the operator if the emergency involves a person with mental illness so the Crisis Intervention Team (CIT) Police can respond to the situation. They can provide an evaluation of the situation, and if needed, de-escalate and transport individuals experiencing a crisis to the appropriate facilities. Evaluation, treatment, and referrals are provided as necessary by the receiving facilities.

Speak to someone right away for a non-emergency crisis

Thriving Mind Consumer Hotline

For assistance or questions related to mental health, substance use and other community services.

M-F, 8AM–4:30PM

1 (888) 248-3111

Please dial 211 for assistance when the hotline is unavailable.

National Suicide Prevention Lifeline

Free and confidential emotional support for people in suicidal crisis or emotional distress.

24 Hrs / 7 Days

1 (800) 273-8255

Mobile Response Team in South Florida

An outreach service that provides mobile crisis intervention and assessment for adults, children and youth.

24 Hrs / 7 Days

(305) 774-3616

Surfside Support Resources

Trauma, Emotional Support and Counseling Services

Jewish Community Services Access Line

Free counseling to those affected by the Surfside Tragedy available

305-576-6550 or

Trauma Resolution Center

Free support groups and trauma counseling for adults

305-374-9990 or

Florida Blue Grief Counseling Line

24/7 bilingual grief counseling and emotional support line


Children’s Bereavement Center

Free grief support groups to families, individuals, and children

888-988-5438 or e-mail

Disaster Distress Helpline (Multilingual)

24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster

800-985-5990 or text TALKWITHUS to 66746

Crisis Text Line

24/7 Crisis text line

Text HOME to 741741

Surfside Strength

Emotional support resource Guide for Families, First Responders, and the Community

Click here.

Dougy Center

Resource center with information on helping kids cope with grief

More Resources

Mobile Response Team (Miami-Dade)

The provider is Banyan Health Systems, Inc.

24-Hour Crisis Hotline: (305) 774-3616


Mobile Response Team (Monroe)

The provider is Guidance Care/Center, Inc.

24-Hour Crisis Hotline (305) 434-7660, option #8.


211 Helpline

For adult and children’s social services information and referrals, and crisis counseling.

24 hours a day, 7 days a week

Dial 211

311 Helpline

For Miami-Dade community resources and transportation information

M-F 7AM-7PM, Sat 8AM–5PM

Dial 311

Helpline Inc.

A crisis and information hotline for individuals in the Florida Keys

24 hours a day/ 7 days a week


JCS Access

Jewish Community Services information and referral service



Acute Care Bed Inventory

View real-time local bed availability for children and adults in our mental health and substance use system.

View Bed Inventory

Don’t know where to start? Let us help you find services and support.

Complete this form and one of our team members will contact you for assistance by the next business day.