Crisis Support
If you are experiencing a medical emergency or need to report a crime, please dial 911.
Emergency assistance is not available through this website
Tips for contacting 911
If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.
When you call 911, be prepared to answer the call-taker’s questions, which may include:
- The location of the emergency, including the street address
- The phone number you are calling from
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime or a description of injuries or symptoms being experienced by a person having a medical emergency.
Tell the operator if the emergency involves a person with mental illness so the Crisis Intervention Team (CIT) Police can respond to the situation. They can provide an evaluation of the situation, and if needed, de-escalate and transport individuals experiencing a crisis to the appropriate facilities. Evaluation, treatment, and referrals are provided as necessary by the receiving facilities.
Speak to someone right away for a non-emergency crisis
Thriving Mind Consumer Hotline
For assistance or questions related to mental health, substance use and other community services.
M-F, 8AM–4:30PM
1 (888) 248-3111
Please dial 211 for assistance when the hotline is unavailable.
National Suicide Prevention Lifeline
Free and confidential emotional support for people in suicidal crisis or emotional distress.
24 Hrs / 7 Days
1 (800) 273-8255
Mobile Response Team in South Florida
An outreach service that provides mobile crisis intervention and assessment for adults, children and youth.
24 Hrs / 7 Days
(305) 774-3616
(305) 774-3617
Surfside Support Resources
Trauma, Emotional Support and Counseling Services
Jewish Community Services Access Line
Free counseling to those affected by the Surfside Tragedy available
305-576-6550 or https://jcsfl.org/jcs-access/
Trauma Resolution Center
Free support groups and trauma counseling for adults
305-374-9990 or https://www.traumaresolutioncenter.net/
Florida Blue Grief Counseling Line
24/7 bilingual grief counseling and emotional support line
1-833-848-1762
Children’s Bereavement Center
Free grief support groups to families, individuals, and children
888-988-5438 or e-mail support@childbereavement.org
Disaster Distress Helpline (Multilingual)
24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster
800-985-5990 or text TALKWITHUS to 66746
Crisis Text Line
24/7 Crisis text line
Text HOME to 741741
Surfside Strength
Emotional support resource Guide for Families, First Responders, and the Community
Click here.
Dougy Center
Resource center with information on helping kids cope with grief
More Resources
Mobile Response Team (Miami-Dade)
The provider is Banyan Health Systems, Inc.
24-Hour Crisis Hotline: (305) 774-3616/(305) 774-3617.
Mobile Response Team (Monroe)
The provider is Guidance Care/Center, Inc.
24-Hour Crisis Hotline (305) 434-7660, option #8.
211 Helpline
For adult and children’s social services information and referrals, and crisis counseling.
24 hours a day, 7 days a week
Dial 211
311 Helpline
For Miami-Dade community resources and transportation information
M-F 7AM-7PM, Sat 8AM–5PM
Dial 311
Helpline Inc.
A crisis and information hotline for individuals in the Florida Keys
24 hours a day/ 7 days a week
1-800-955-5504
JCS Access
Jewish Community Services information and referral service
305-576-6550
305-631-4211
Acute Care Bed Inventory
View real-time local bed availability for children and adults in our mental health and substance use system.
Don’t know where to start? Let us help you find services and support.
Complete this form and one of our team members will contact you for assistance by the next business day.