Crisis Support

If you are experiencing a medical emergency or need to report a crime, please dial 911.

Emergency assistance is not available through this website

Tips for contacting 911

If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime or a description of injuries or symptoms being experienced by a person having a medical emergency.

Tell the operator if the emergency involves a person with mental illness so the Crisis Intervention Team (CIT) Police can respond to the situation. They can provide an evaluation of the situation, and if needed, de-escalate and transport individuals experiencing a crisis to the appropriate facilities. Evaluation, treatment, and referrals are provided as necessary by the receiving facilities.

Speak to someone right away for a non-emergency crisis

Thriving Mind Consumer Hotline

For assistance or questions related to mental health, substance use and other community services.

M-F, 8AM–4:30PM

1 (888) 248-3111

Please dial 211 for assistance when the hotline is unavailable.

National Suicide Prevention Lifeline

Free and confidential emotional support for people in suicidal crisis or emotional distress.

24 Hrs / 7 Days

1 (800) 273-8255

Mobile Crisis Team in South Florida

An outreach service that provides mobile crisis intervention and assessment for adults.

24 Hrs / 7 Days

(305) 774-3616

(305) 774-3617

More Resources

211 Helpline

For adult and children’s social services information and referrals, and crisis counseling.

24 hours a day, 7 days a week

Dial 211

311 Helpline

For Miami-Dade community resources and transportation information.

M-F 7AM-7PM, Sat 8AM–5PM

Dial 311

Helpline Inc.

A crisis and information hotline for individuals in the Florida Keys

24 hours a day/ 7 days a week


JCS Access

Jewish Community Services information and referral service



Acute Care Bed Inventory

View real-time local bed availability for children and adults in our mental health and substance use system.

View Bed Inventory

Family Resources

View our list of support groups, helplines and other resources for families coping with a mental health or substance use issue.

View Resources

Coming soon!

Don’t know where to start? Let us help you find services and support.

Complete this form and one of our team members will contact you for assistance by the next business day.