MISSION STATEMENT: To advance the health and well-being of healthcare consumers in all walks of life with thoughtfully integrated services that combine the best of prevention, disease control, consumer education, research, and evidence-based clinical services across the historically separate disciplines of behavioral and physical healthcare.

OUR VISION:  A community of people who embrace each day of their lives in dignity and health.

A behavioral health technician is expected to understand and implement individual treatment plans, record patient behavior, and provide a safe, supportive environment for the patients. Behavioral health technicians observe patients, listen to their concerns, record their observations and report to the behavioral health professionals about any unusual behavior. They assist in the delivery of behavioral healthcare, including direct supervision of clients as part of the therapeutic behavioral team.

Essential Duties and Responsibilities

  • Respond to their supervisor, the nurse on duty and the lead technician in order to continually monitor safety and interact appropriately with patients (one-on-one and in groups) in a 24/7 behavioral health care environment.
  • Manage daily environmental responsibilities of patients/residents; monitor environment for adherence to established health and cost containment standards; manage and monitor the security, safety, and overall activities of the residential/inpatient facility.
  • Provide instruction and lectures on therapeutic topics; provide psycho-educational modules as instructed and co-facilitate therapeutic process groups.
  • Communicate with Behavioral Health Practitioner/Clinical Supervisor regarding behavioral observations and provide appropriate clinical interventions for managing client’s conduct as guided.
  • Provide crisis interventions as need arises and implement appropriate directions under general guidelines independent of supervisor in emergency situations.
  • Facilitate and participate in residential /inpatient activities, including meetings, seminars, recreational events, and related functions.
  • Monitor location and behavioral conduct of patients/ residents by supervising head checks, sing-in/out logs, leisure time activities, etc.
  • If trips are allowed, Coordinate, and evaluate daily trip sheet to insure appropriateness and necessity of client departures from residence.
  • Provide overall supervision of family/client activities.
  • Document information in appropriate facility logs (i.e., staff, visitor, telephone, maintenance, etc.).
  • Contact supervisor or designated other in the event of incidents or emergencies involving police, fire, emergency sickness, violence, or any other emergency situation. Fill out incident report on any of the above and give the supervisor with recommendations.
  • Coordinate, coach and ensure resident compliance with daily schedules, co-leads groups activities.
  • Monitor and collect urine samples as instructed; follow established chain of custody procedures.
  • Transport clients in program’s vehicle as directed by supervisor; in the case of Mobile Crisis Team works under the guidance of the MCT Professional.
  • Communicate to appropriate staff significant information regarding the overall management of the facility in scheduled meetings, in supervision and through written reporting.
  • Provide liaison and cooperative effort with other departments such as maintenance, food service, management information, etc.
  • Supervises and assists clients in the performance of ADLs to maximize their own independence as trained registered nurse, take vital signs as well and facilitate medication distribution.
  • Assists in providing quality care for the psychiatric client within the therapeutic rehabilitation environment.
  • Follows facility protocols to ensure the safety and security of clients and fellow staff members.
  • Adheres to the unit policy for using restraints and seclusion.
  • Maintains therapeutic interactions with clients demonstrating positive interactions to rehabilitation, good judgment, respect, and maturity.
  • Assumes personal responsibility for compliance with applicable infection control, fire, and safety standards on a daily basis; follows the guidelines of universal precautions in providing client care.
  • Attends all scheduled staff meetings, complies with Center incident reporting policies and procedures and personnel policies and procedures. Protects client confidentiality and participates in QI activities as directed.
  • All other duties as assigned.

NON-ESSENTIALS FUNCTIONS:  None noted at this time.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High School Diploma or general education degree (GED); three to six months related experience and/or training. HIV/AIDS and Confidentiality training required within three weeks of hire; CPR, First Aid. T.E.A.M. training within three months of hire provided by facility certified instructor.

LANGUAGE SKILLS:  Ability to read, write and speak in English and Spanish (or other languages) helpful.  Must be able to read and comprehend simple instructions, short correspondence, and memorandums.  Agility to effectively communicate information both orally and written on one-to-one and small group situations to clients and other employees.

MATHEMATICAL SKILLS:  Ability to add, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

ORGANIZATIONAL SKILLS: Must be organized and able to schedule workload appropriately without hindrance to client appointments etc.

DECISION MAKING: Must be able to work independently with competent decision making using established criteria and guidelines.

OTHER SKILLS AND ABILITIES:  Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software; Database software; Internet software and Word Processing software.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

SAFETY:  Follows the general guidelines of the Agency to promote and maintain a safe working environment.

Please submit resumes to:

Human Resources