Care Coordination Specialist

Gross Annual Salary: $59,000 plus benefits (health insurance, life, dental, retirement, etc.)

Thriving Mind South Florida is seeking two (2) Care Coordination Specialists to work under the Victims of Crime Act (VOCA) grant. These Non-designated positions are based on the length of the grant.

The Care Coordination Specialist is responsible for managing care service delivery for Victims of Crime Act (VOCA) Trauma Recovery Network (TRN) violent crime victims/families, and ensuring care is appropriate based on presenting concerns, culture, sex, and age. These positions are currently for potential

Duties & Responsibilities

  • Accesses relevant system-level data in order coordinate appropriate clinical and community services.
  • Receives violent crime victim referrals to be managed using criteria related to presenting clinical concerns and payor.
  • Makes referrals and coordinates services for psychiatric evaluation and therapy.
  • Enters relevant victim information, as required by VOCA, into data management system to track victims.
  • Assesses complex victim care needs/situations/acuity levels obtaining significant data from assessments (physical/functional, psychosocial, environmental, family support, spiritual, cultural, financial, legal).
  • Participates in care planning including discharge planning and determines appropriate interventions, linkage to community resources, and referral, when indicated.
  • Assesses victims’ needs to ensure services are appropriate to the condition/procedure/level of care and reports significant findings/seeks corrective
  • Coordinates victim care using evidence-based guidelines and facilitates the delivery of services in a timely and cost-effective
  • Evaluates/monitors the level of care along the continuum of care (e.g., effectiveness of treatments, pain status, plan) and individualizes the plan of
  • Assists victims/family to appropriately self-direct care, self-advocate, and make informed health care decisions to the degree possible in the ongoing plan of
  • Routinely confirms Victim Compensation eligibility, and coordinates with appropriate payment source to ensure the provision of appropriate services including obtaining authorization and pre-certification as Refers problem cases/denials to the TRN Program Director and appropriate treatment team member.
  • Uses data system to monitor victims’ progress through the episode of care for length of stay (LOS), cost, and variances, based on clinical/utilization review committee.
  • Documents care management activities in system.
  • Coordinates and assists in the transfer of victims to other acute care facilities, if indicated.
  • Develops an initial discharge plan based on assessment and cooperation with the victim and Reassesses discharge planning needs per cycle/as indicated by assignment/or requested by the provider/staff/victim or family. Coordinates and arranges for appropriate services post-discharge as indicated.
  • Consults with and refers cases to social services or other external agencies when
  • Identifies system, practice, and victim issues and collaborates in their resolution/improvement with appropriate internal/external services or
  • Prepares status reports as requested or
  • Provides feedback related to evidence-based treatment guidelines to team
  • Participates in outcome analysis as related to clinical services, functional status, and financial
  • Articulates information pertinent to care management at team meetings and regular supervision meetings.
  • Acts in accordance with legal principles of victim confidentiality, consent, health care proxies, advanced medical directives, and abuse/neglect.
  • Applies systematic use of methods to evaluate care management practice and evaluates the effectiveness of care management
  • Informs victim/family/proxy/guardian of healthcare benefits/coverage.
  • Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
  • Reports to TRN Program Director.
  • Performs all other VOCA-related job duties as

Education

BSN or Bachelor’s degree in related field is required. Master’s degree in social work, public or business administration, public health, or related field preferred.

Experience

Generally, requires 3 to 5 years of related experience.

License/Certification

An appropriate license in a related health care specialty with at least 6 months validity preferred.

Knowledge/Skill/Abilities

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by field.

Work Environment

Working conditions related to the essential functions of the position, such as working indoors/outdoors, working with exposures to hazards, or any other condition necessary to ensure victim safety and/or completion of required tasks. Additional information will be provided by each hiring department.

NOTE: EMPLOYER IS OPEN TO HYBRID WORK MODELS. FOR EXAMPLE, THIS APPROACH HAS BEEN USED DURING THE COVID-19 PANDEMIC. POSITION WILL BE BASED AT THRIVING MIND SOUTH FLORIDA’S ADMINISTRATIVE OFFICE IN MIAMI, BUT EMPLOYER MAY ALLOW FLEXIBILITY TO PARTIALLY WORK REMOTELY FROM HOME.

How To Apply/Questions?

If you have questions on this position or would like to apply, email Julie Ortiz at jortiz@thrivingmind.org