Job Opportunities

Program Manager-Key Clubhouse


The Key Clubhouse of South Florida


Miami, FL

Job Description

Key Clubhouse of South Florida is seeking to hire a Program Manager for a growing, dynamic and thriving mental health Clubhouse in Miami Dade.  Entering its 10th year, Key Clubhouse is in the process of moving to a larger facility with 40 residential units for people living with mental illness.  The Program Manager will work with the Executive Director in the transition to a new building and be responsible for the overall day to day direction of Clubhouse Services and supervision of employees. The Program Manager also works side by side with members to assist them in mental health recovery.  This position supports staff in maintaining a recovery model milieu by following standards established by the Clubhouse International.


Assist adults whose lives have been disrupted by mental illness to recover meaningful and productive lives through reintegration in the workplace and the community. Participate as a team member to promote consumer recovery and resiliency in a non-clinical psychosocial rehabilitation Clubhouse program. ( The CI model is a community-based approach that is designed to complement continuum of care treatment options (

Training and Supervisory Responsibilities

  • Supervise staff, instruct and assess viability of work units and Transitional Employment Program (TEP) during daily operation of the Clubhouse
  • Train new staff on various procedures and tasks of the Clubhouse

Administrative Functions

  • Ensure the accuracy of daily system data entry records
  • Assist the Executive Director in invoicing process for state funding source

Essential functions include

  • Ensure member involvement and direction in all levels of Clubhouse programming; coordinate needed mental health services with outside agencies as required by Clubhouse International
  • Conduct face to face interviews with the members, document findings in members’ records and ensure all intake and orientation procedures are handled properly
  • Assist Executive Director in hiring and train staff / volunteers about Clubhouse and its standards
  • Develop and maintain a viable forum that encourages members to express concerns and take part in the operation of the Clubhouse program enhancement
  • Establish and maintain positive working relationships with agency personnel and community resources
  • Maintain a safe and professional standard for member services according to the Clubhouse mission, vision, strategic plan, policies and procedures, in accordance with all external regulatory and credentialing bodies
  • Comply with all Clubhouse policies and procedures
  • Attend all schedules work hours, meeting, training, and other Clubhouse functions including on-call and after-hours Clubhouse functions on weekends and holidays, as required
  • Develop and coordinate documentation standards for compliance with funders
  • Document program activity and members’ progress, meeting or exceeding all local, state, federal, agency and CI standards
  • Establish and track outcome measurements and compile statistics and develop monthly reports
  • Assist in grant writing and resource development
  • Represent the Key Clubhouse in meetings and conferences as deemed appropriate
  • Others duties as assigned

Software/Equipment Expectation

Commonly used applications include:

  • Basic computer skills with knowledge of Microsoft Word, Excel, PowerPoint Presentations, E-mail and Internet

Commonly used equipment includes:

  • Computer, copier, fax machine, multi-line telephone, presentation hardware

Knowledge Skills and Abilities

  • Ability to lead others to common goals in a respectful and in a professional manner
  • Ability to speak and represent the Key Clubhouse in public forums
  • Ability to organize, monitors, analyzes and improves program services
  • Ability to work independently
  • Strong writing skills
  • Ability to maintain strict client and data confidentiality
  • Ability to communicate effectively in English, both orally and in writing
  • Ability to be present at work on a consistent basis
  • Ability to successfully prioritize tasks
  • Ability to think analytically
  • Ability to understand concepts as it relates to performance-based outcomes
  • Ability to effectively train adults
  • Ability to work well with diverse population of age, gender, cultural backgrounds and disabilities
  • Ability to understand and utilize statistical analysis techniques used to assess program outcomes and development needs
  • Ability and skills to plan projects and implement their development
  • Ability to work evenings, weekends and holidays on a rotating basis and/or travel
  • Knowledgeable of signs of abuse and neglect for elderly and chronically mentally ill population and State of Florida abuse reporting requirements
  • Knowledgeable about implementing recovery-based services for adults
  • Knowledge of national, state and local Clubhouse standards and the resources available to support those standards
  • Knowledge of conflict resolution and crisis management


  • Minimum educational requirement: Bachelor’s Degree; Master’s Degree preferred
  • Employment experience working with individuals who have serious mental illness or co-occurring disorders
  • Strong computer software program competencies
  • Demonstrated ability to work in a diverse multicultural setting
  • Florida driver’s license
  • Strong work ethic and a willingness to work flexible hours


The starting salary is competitive and will depend on qualifications and experience.

The Key Clubhouse of South Florida is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Interested candidates should send a resume and cover letter explaining why they are interested in working at The Key Clubhouse to Debra Webb, Executive Director,